![]() ![]() If you received a two-step verification code when you’re not trying to log in, change your Dropbox password as soon as possible. Received a two-step verification code while not attempting to log in If you still can’t find your two-step verification code, wait 24 hours and then try to log in again. Learn how to check for blocked messages on iPhone.Learn how to check for blocked messages on Android.If you didn’t receive a two-step verification code, this could be because your phone provider blocks these types of messages. From here you can turn off two-step verification or change your two-step verification number. This will open and you’ll automatically be logged in. Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac), and then click the globe icon. If you use the Dropbox desktop app, your computer is a trusted device, so you won’t need to enter a two-step verification code to log in. You should receive a notification on any connected devices where you’re logged in to Dropbox. If you have multiple devices linked to your Dropbox account, click Having trouble getting a code? in the window that appears when you try to log in, and then click Send me a notification. Then, find that phone or contact the person that has it, and follow the prompts from there. You may have added a backup phone number when you turned on two-step verification. If you did, or you think you might have, click Having trouble getting a code? in the window that appears when you try to log in, and then click Text my backup phone. If you still have your backup code, click Having trouble getting a code? in the window that appears when you try to log in, and then click Enter the emergency backup code and type in your code. If you did, you were asked to save it for your records. ![]() You may have set an emergency backup code when you turned on two-step verification. ![]() Try the following methods before contacting Dropbox support. If you lost your phone or got a new phone number and no longer have access to your old phone number, there are several alternative ways to receive a two-step verification code. ![]()
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